Beverley and Driffield Chiropractic Clinics
Cancellation & Missed Appointment Policy

smiling person looking at their phone At Beverley and Driffield Chiropractic Clinics it is our aim to provide quality care for our patients. To ensure our clinic time is used fairly and effectively, we operate a late cancellation and missed appointment policy.

Rearranging or Cancelling Your Appointment

We ask that patients contact us with at least 24 hours notice if you need to cancel or rearrange your appointment. This allows us to offer the appointment time to patients on our waiting list and better manage the clinic diaries.

Please note that cancellations and rearrangements can only be made by texting 07802 637565 or calling the clinic landlines 01482 870934 or 01377 272277.

If outside of clinic hours – please call the landline 01482 870934 or 01377 272277 and leave a message on the answer machine which is available 24/7. Please state your name, number and the appointment you wish you change or cancel.

If the phone message states “we are busy on the other line” or the clinic is now closed, please wait for the answering machine and leave a message on the voicemail which is open 24/7. All messages are recorded with a date and time of the call.

Running Late

If you are running late for an appointment, please make us aware by phone or text as soon as possible. We will do what we can to ensure your appointment goes ahead. Please be aware that late arrival may result in a shortened appointment or if very late may qualify as a missed appointment.

Missed Appointments

If you do not attend your appointment and have given no prior notice to the clinics a full fee will be charged before another appointment is booked.

Text Message Reminders

We send text message reminders 4 days and 24 hours prior to all appointments. This system is automated, and you cannot reply to these messages. This system is in place to help you, but it is your responsibility to ensure you attend your appointment.

Cancellation Fees

We reserve the right to charge a full fee for any missed or late cancellations. We reserve the right for full payment in advance for all future appointments, or not to rebook any further appointments at the clinic’s discretion. In the event of an emergency, the clinic reserves the right to cancel or reschedule your appointment at short notice.

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